Trevix365 Protection Plan — Terms & Conditions

Trevix365 offers four protection plans: Ultra Premium 360 (With Warranty) — covering Display, Back Glass and Camera Glass; Ultra Premium 360 (No Warranty) — the same physical protection with no display claim coverage; Ultra Premium Screen (With Warranty) — Display protection only, with display claim coverage; and Ultra Premium Screen (No Warranty) — Display protection only, no display claim coverage. On the two Ultra Premium Screen plans, Camera Glass and Frame are not part of the base price — they are only ever available as a separate paid add-on. The specific plan, price and included parts for your purchase are confirmed on your purchase receipt and terms acceptance email.

Coverage runs for 12 months from your device's installation date. Warranty-tier plans cover the parts listed for that plan (Display, and where applicable Back Glass and Camera Glass), as fitted at the time of purchase.

This plan does NOT cover: internal components (motherboard, camera, battery, speaker, charging port, etc.), dents or cosmetic wear and tear to the device frame/body, liquid or fire damage, loss/theft/intentional damage, or a device with a tampered/altered IMEI. This plan also does NOT cover damage caused by earlier unauthorized repair (if any), alteration or opening of the device; software issues; electrical or mechanical failure unrelated to accidental physical damage; accessories or removable parts; or loss of data, applications or device settings.

• 2 free replacements of the Front & Back protection film, for the life of the plan.
• Camera Glass and Frame, if purchased as add-ons, are never part of this free-replacement allowance — they are always chargeable separately, every time.
• ₹399 flat service fee for any replacement after the 2 free ones.
• The existing protection film must still be on the device at the time of replacement — a replacement cannot be processed if it has already been removed.
• Replacements do not extend or reset your plan's 12-month coverage period.
• To request a replacement, visit any Trevix365 Partner Outlet.

Display warranty claims cover accidental display damage/breakage — the protection film must have been fitted on the device at the time of damage. Up to 2 claims per plan year. A flat ₹2,500 service fee applies to every claim, regardless of outcome or cost-share — charged in addition to any cost-share below and non-refundable. If the device's existing display is already Premium Aftermarket (fitted from an earlier claim), the Authorized Original option is not available for later claims on this plan.

Trevix365 is 100% fully responsible to process your claim request. We have a network of 7 Authorized OEM Service Centers in Kochi. This list will keep on updating. These are authorized OEM Service Centers for Authorized Sales and Multi-brand Service Centers for Premium Aftermarket Display changes.

To make a claim, first get in touch with our team on +91 81699 05555 — we will guide you through a step-by-step process to get your claim done smoothly. The TAT for repair is normally 2-3 working days, however we will confirm the same during the process. Some centers have a TAT of 3-5 hours, depending on product availability.